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Cancellation Policy

Our company was founded to fill a need for high-quality, convenient repair with great service at a fair price. We strive to accommodate our clients with excellent service and flexibility, and understand that there could be different circumstances and you might need to reschedule or cancel your appointment.

Rescheduling & cancellation of future appointments

If you would prefer to reschedule or cancel your appointment, cancellation must be received 24 hours before the appointment time. If an appointment is not canceled 24 hours in advance, you will be charged the service call fee.

Rescheduling & cancellation of same-day appointments

For the same-day appointment, there is a minimum cancellation time of 4 hours before the appointment time. Otherwise, the service call fee applies.

Service call fee

When you do not observe these measures to cancel your appointment with appropriate notice, the service call fee of $90+ HST will be charged.

Cancellation notice

It is the customer’s responsibility to receive a cancellation notice, which confirms the time and date of cancellation.